REFUNDS/RETURNS

We are committed to assist you and manage all your requests for return and/or exchange!

From the day you receive your item, our return policy is valid for 7 days. Please contact us immediately at our customer service number and provide a picture of the damaged product within 24 hours of delivery.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Refunds will be done only through the Original Mode of Payment.

Please remember:

The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, accessories and free gifts.

To carry or retain the original box of product for 7 days to assist for any kind of return complain.

For further information, please do not hesitate to contact us. We’ll be happy to serve you.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. Please notify us at the time of delivery if you need an exchange for the same products by calling us or send us an email at info@glocal.store. We will send you the replacement of that product on our next delivery to your area.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

CANCELLATION BY SITE/CUSTOMER

You can cancel your order anytime up to the cut off time, that is by 2200 Hours on that day order placed on Glocal. store. In such cases we will refund any payments already made by you for the order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

 If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we at our sole discretion could cancel such orders. We will maintain a list of all fraudulent transactions and customers any reserve the right deny access to them or cancel any orders placed by them.